Trust & safety

Every job, wrapped in guarantees.

Insurance, verification and hardware baked into every dispatch — so 'trust' isn't a marketing word, it's a receipt.

£25k
Max cargo cover
100%
DVLA-verified
12s
GPS ping
0
Cash handovers
Cargo insurance

Goods-in-transit cover on every bundle.

Basic
£5,000
Included

Standard on every bundle at no extra cost.

Standard
£10,000
£12 + 2%

Most common — covers electronics, retail, event kit.

Premium
£15,000
£28 + 2.5%

For higher-value B2B pallet moves and equipment.

Enterprise
£25,000
£62 + 3%

Bespoke cover for high-value or fragile cargo.

Driver verification

DVLA-checked before a single job.

Every DriveGet driver clears full entitlement and penalty checks before their profile goes live, and re-clears monthly.

  • DVLA entitlement · Categories B / C1 / C
  • Penalty points · 6 or fewer
  • Enhanced DBS · under 12 months old
  • Right-to-work · verified via share code
  • Public liability insurance · £5m minimum
Vehicle compliance

DVSA status, live from source.

Every listing pulls MOT and tax status directly from DVSA and DVLA. If either lapses, the vehicle auto-delists from the marketplace.

  • MOT refreshed daily from DVSA
  • Vehicle tax verified via DVLA API
  • Service history logged per vehicle
  • Operator's licence checked at fleet onboarding
Hardware layer

Where trust becomes physical.

Digital key locker

Time-boxed release codes replace paperwork handovers at every depot.

Telematics-first

GPS ping every 12s with geofenced pickup and drop.

Sealed cargo tags

Tamper-evident digital seals for every high-value shipment.

PPE required

Every driver arrives in high-vis with steel-toe footwear as standard.

POD photos

Timestamped delivery photos automatically attached to every job.

Escrow release

No cash. No BACS chase. Auto-release only on delivery proof.

Escrow

Payments held. Released only on proof.

Our FCA-safeguarded partner ring-fences your payment the moment you book. Release happens only when delivery is geofenced and signed — or automatically 24h later.

Disputes

How we handle claims.

STEP · 01
Raise within 48 hours

Report a claim from your dashboard within 48 hours of delivery.

STEP · 02
Escrow paused instantly

Funds are frozen until our disputes team reviews photos, GPS and messaging.

STEP · 03
Resolution in 5 working days

Insurance pays out or we facilitate mediation — you're never left in the middle.

"

One damaged parcel in 340 dispatches. Photo evidence and payout inside 3 working days.

Priya Shah
Head of Fulfilment, Kettle & Co
"

Sealed cargo tags stopped the shrinkage we used to see on legacy couriers.

Marcus Whelan
COO, Ironbridge Distribution
"

The key locker means my depot manager doesn't do 5am starts anymore.

Yusuf Aslan
Ops Lead, Cardinal Distribution
Who underwrites the cargo insurance?+

DriveGet partners with AXA Commercial for goods-in-transit cover. Policy documents attach to every booking confirmation.

What isn't covered?+

Cash, precious stones, live animals, hazardous materials and unpackaged loose goods are excluded from standard cover. Bespoke quotes available.

How does dispute mediation work?+

Our in-house team reviews GPS, photos, chat logs and cargo seal integrity. 92% of claims resolve within 5 working days.

Is DriveGet FCA-authorised?+

DriveGet operates escrow through an FCA-safeguarded payment institution. We are not directly authorised as an insurer or lender.

Dispatch with the safety net built in.

Every DriveGet booking carries insurance, verification and escrow — no add-ons required.