DriveGet is operated by GlobalLine Logistics Ltd, a UK company (No. 17167755). Here's exactly how we keep bookings safe on both sides of the marketplace.
Every driver completes automated ID verification, a UK licence and entitlement check, and right-to-work confirmation before their first job. Where a role requires it, drivers also submit a DBS certificate or Update Service number for manual review by our compliance team. Verified badge appears on their profile.
Vehicles are covered by commercial hire & reward insurance (Zego) during active bookings. Optional goods-in-transit cover available at checkout.
All payments run through Stripe with 3D Secure. Customer funds are held until the job is completed and released to drivers weekly. No cash needed.
If a driver is more than 30 minutes late without notice, or a job is not delivered as booked, you're eligible for a full refund reviewed within 24 hours.
In-app SOS button connects drivers and customers to our safety team. All active jobs are tracked live and route data is retained for 90 days.
Open a dispute from any booking. Our ops team reviews evidence from both sides and issues a decision within 2 business days.
Safety issues, suspected fraud, or a serious dispute — we respond within 4 hours.
This page is maintained by GlobalLine Logistics Ltd to describe the trust and safety controls currently enabled on DriveGet. It is not a certification.